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Welcome to the Student Services Team wiki!

Here you will find information on our processes and procedures.

General information.


 Weekly tasks

Update the annual calendar - This will enable us to plan more effectively for the next academic year and to understand the spread of work across the year and team members. Please update every THURSDAY.

 Annual leave

Here is the university guidance on annual leave. To book annual leave you now request this through MyView. 

 Sick leave

If you are unwell and cannot come to work - Follow this guidance

 Flexi

All professional support colleagues within the Department should have a Google flexi sheet which is shared with their line manager. You are responsible for completing this sheet on a daily basis.

You may carry a small deficit (up to 10 hours) on a monthly basis; you can carry a surplus forward across the year to use when things are quieter but it is not intended that anyone banks up weeks of time - please flag up to your manager if this is happening. The University policy allows for 12 days per year of flexi-time to be taken as whole days off, but please bear in mind that this would need to be considered within operational constraints. Having said that, these days won't be divided into a maximum of 3 per quarter as the University suggest, because some quarters are busier than others.

Core hours (when you should ensure you are present at work) are 10:00 - 16:00. It will usually be fine to come in later or leave earlier than these times, or to work from home for part of the day, but this should always be agreed in advance with your line manager.


If you are working for more than 6 hours in a day, you should make sure you take a lunch break and record this on your flexi sheet.

The office should be covered by at least one member of staff between 9am and 4pm unless special arrangements have been agreed.

If you don't currently have a flexi sheet or it's not working properly, please speak with your line manager.

Of course, there will be plenty of times where you will be present at work but not in the office. Where this is for a sustained period (e.g. meetings, courses etc) please record these on your Google Calendar. There's no need to do this for lunch breaks unless you have to be out at a specific time and want to avoid people booking things in to that timeslot.


Student Support Assistant -Tammy
 Student Support Plans



 Email accounts
 Reception
  • General information
  • Parking permits
  • Access cards
  • Post
 YEP






Student Support Administrator - Toshi and Bryony
 UG/PG inbox
 Exam Boards
 Teaching Committee (Bryony)
  • Servicing and minutes
Student Support Administrator (PGR) - Maroula
 PGR inbox
 Coach bookings
  • How to book a coach
  • Contact details of coach provider
 Tier 4 (student visas) engagement reporting for PGR


 PGR finance - stipends and scholarships


 Research Leave

Staff on sabbatical

  1. 19/20 research leave staff members
  2. Admin Action required:
  • If a staff member goes on RL - their UG/MA supervisees need covering but they keep their PhD students
  • Check that there is nothing on the timetable for the staff member.
 TAPs


 Admissions


Student Services Coordinator - Emma
 Assessments
  • Responsibilities
  • Key dates through the year
 Tier 4 (Student visas)
 Programme Extensions
 Leave of Absence
 Student welfare
 Appeals
  • Appeal documents



Student Services Manager - Bryan/Michelle
 Modules
  • MAVs/Diets
  • Timetabling
  • Module catalogue
 Handbooks




Field Trips.


 Tenerife
  • Timeline of preparation
 Prague
  • Timeline of preparation
 Austria
 UK trips
  • Timeline of preparation
 Online store

  • No labels