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It’s absolutely essential that we protect our users as part of the UX research process. It is worth noting that UX Projects do not require the approval of an Ethics Committee. Ethical review via the various Departmental ethics sub-committees doesn't apply for what might be termed ‘corporate data collection and analysis', driven by business needs around service improvement. UX Research focuses primarily on benefits and insight which accrue directly to the organisation, rather than for academic research as a public good - even if ultimately we share the results of our findings for other institutions to learn from. This position is confirmed by the University’s Research Strategy and Policy Office, whose "consensus is this doesn't count as research as the primary purpose is business need and sharing of good practice. We don't count student questionnaires on satisfaction as research, for example.” As such the onus is on the researcher to ensure the participant is fully protected, and six essential steps are listed in the following section. |
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The following are important steps to help protect any participants in your research and should be taken as a minimum:
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