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Google Hangouts is a simple way of conducting video meetings with up to 25 participants, as well as screen sharing. The subject guide contains instructions on:

• Scheduling and joining a Hangouts Meet
• Getting your camera and microphone working
• Working remotely with Google Meets
• Hints and Tips

Visual tutorials for using Google Drive and Google Forms can be found on the University of York Information Services youtube channel:

https://www.youtube.com/user/YorkInformation/videos

Zoom is a video conferencing tool that allows users to meet online. The platform allows multiple users to communicate via video, audio, or live-chat, screen-share, and share control of a shared screen. The desktop app contains additional features, such as virtual whiteboards, breakout rooms and custom backgrounds.

The subject guide provides:

• Presentation on how to work remotely with Zoom
• How to secure your Zoom meeting
• Zoom help guide
• Online tutorial from the University for how to use Zoom
  https://drive.google.com/file/d/1wOfj9YrRs3tYPKk7bigaN96Js2wWNztA/view

The remote virtual desktop has the same look and feel as a managed University PC, and you can access your filestore and commonly used software. This allows access to a Health Sciences remote desktop directly instead of going through the webvpn.

https://www.york.ac.uk/it-services/services/vds/virtual-desktop/

If you have issues connecting to the virtual desktop contact IT support on phone: +44 (0)1904 323838 or email: itsupport@york.ac.uk

Below are guidance documents to how to access the virtual desktop in general (left) or on a Mac (right).

Slack is a chat service used by a number of groups and departments. The subject guide contains:

• A practical guide to using Slack
• Online Tutorial from the University for how to use Slack
  https://drive.google.com/file/d/1pZE3fcCJHt3gxwXCpDpU7VoRuqx0Ttr2/vie
• Link to accessing Slack through IT services at the UoY https://www.york.ac.uk/it-services/services/slack/

• dohs-it@york.ac.uk
• Ian.cope@york.ac.uk
• itsupport@york.ac.uk

The VPN lets you access university and external services that are normally only available when on campus. These include:

• Filestore
• Restricted web apps - applications which normally require you to be on campus to use them, eg MyView
• Terminal sessions - SSH sessions to machines on campus, and remote desktop sessions to Windows machines 
• Licence servers - enables use of software that requires access to the University's licence servers 
• External services that require the user to be at York such as journal website

Link to access the VPN: https://www.york.ac.uk/it-services/services/vpn/#tab-1

If you have issues connecting to the VPN contact IT support on phone: +44 (0)1904 323838 or email: itsupport@york.ac.uk

Circuit makes your University phone number portable - allowing you to make and receive calls on a computer, smartphone or tablet. You can dial an internal extension and national or international numbers without disclosing your personal number.

• Request access to Circuit: https://uni_york.formstack.com/forms/circuit_request_form
• User support Guide to Circuit: https://nuxeo.unify.com/nuxeo/site/proxy/nxdoc/view/raw/bf0ef626-4811-4077-8450-880109f73f2b
• Circuit Support: https://www.circuit.com/support

Blackboard Collaborate Ultra is integrated into the VLE. Collaborative sessions can be launched from the VLE and the software is resilient, coping with large numbers of active participants.

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• Image AddedBlackboard Help, including guidance on new updates and features https://help.blackboard.com/Ally/Ally_for_LMS/Instructor
  
• User guidance for using Blackboard Collaborate with students.