Please see our guide below on the best place to get support based on your query. - Visit the IT Services webpage and search our support articles to look for answers to common queries, find guides on how to do things and to check for scheduled downtime or issues to services. Use the form to contact us if you need further help. Available 24/7.
- Email us via itsupport@york.ac.uk if something non-urgent breaks, if you need software or have other requests. Available 9am-5pm, Monday to Friday.
- Call us on (0)1904 323838 if something urgent breaks or suddenly stops working as it should or you have another urgent query Available between 9am-12pm and 2-4pm, Monday to Friday. Our email and voicemail service will be monitored when the phones are off and we will respond to any urgent queries and call you back if needed.
- Drop in to the JB Morrell Library for quick fixes such as help with passwords, two-factor authentication or connecting to wifi. Available 2-4pm Monday, Wednesday and Friday. Except for during vacation times. Subject to change depending on demand. See our IT Support page for up to date information.
We will also arrange in-person or Zoom appointments for more complex issues, Monday to Friday, 9am-4pm. Finally, please do not send your IT issues to Dave Hay or Mark Tolley directly. Follow the instructions above. If you email IT Support, please add FAO Mark Tolley in the subject line and ITSO will triage your request to ensure you get the fastest resolution. |